Frequently Asked Questions

General

Do I have to sign up to a monthly plan to be able to use your services?


No, we did not forget about the non-regular users, we have a one-off services website section.




How do I cancel my monthly plan?


There is a 3 month agreement on all our monthly plans, therefore a member can only cancel their subscription after 3 months starting from the first payment date. If you wish to leave us after the 3 month period, let us know by contacting us via our Live Chat Support page or email: claudiomarques.studio@gmail.com




Can I cancel my monthly plan at any time?


When you decide to join us, you are agreeing to a 3 month deal, therefore you are only able to cancel your subscription after 3 months starting from your first payment date.




Does CM Studio only work with Hip-Hop/Rap artists?


Absolutely not, we Mix & Master any track in any genre.




When booking one of your services, there is a time duration next to the service name, is that the time it will take for my track to be finalised?


No, the time next to the service name tells you how many hours your booking is worth. Example, Mix & Master is equivalent to 3 hours, meaning if you booked one at 12:00 your slot duration would be from 12:00 - 15:00. This does not mean your song would be Mixed and Mastered by 15:00, it's simply a timestamp to help us stay organised and avoid lots of bookings in one day. Once you book a slot no one else can book the same hours. Make sure you're in there quick before the day gets fully booked, but don't worry about it too much as there is a whole calendar and plenty time slots to book from.




How long does it take for my song to get Mixed and Mastered?


Once we receive your files, we aim to finalise your track within 2 to 5 working days depending on how many bookings we have on our waiting list.




I paid for my monthly plan, but I didn't get what I was entitled to, due to a fully booked calendar, do I get my money back from that month?


Don't worry, this should not happen as the calendar you see represents one mixing engineer. If the engineer starts to get a lot of bookings, we'll make an extra mixing engineer available on the calendar to choose from. We are constantly looking for talented mixing engineers to join the team therefore we'll always have enough engineers to accomodate all bookings made. If we fail to deliver we'll refund you right away, contact us.




How long does it take for my song to get Mastered?


If your song is already Mixed and you've submitted it to be Mastered, you'll receive it back within 1 to 3 working days. In most cases you'll receive it on the same day.




How will I know when my song has been Mixed & Mastered?


Once we finalise your track we'll send you an email to let you know, we'll also attach the song to the email so you can download it right away. When booking you can also enter your phone number so that we can text you to let you know once your song has been finalised, you'll still receive an email regardless.




What can I send to be Mixed & Mastered?


Songs, beats & acappella/voice overs.




Can I get a refund?


If you feel we've failed to deliver what we have promised, please contact us via our Live Chat Support or by emailing us at claudiomarques.studio@gmail.com We will give out refunds if we feel the customer has a valid complaint.





Mastering

How long does it take for my song to get Mixed and Mastered?


Once we receive your files, we aim to finalise your track within 2 to 5 working days depending on how many bookings we have on our waiting list.




How long does it take for my song to get Mastered?


If your song is already Mixed and you've submitted it to be Mastered, you'll receive it back within 1 to 3 working days. In most cases you'll receive it on the same day.




What is Mastering?


Mastering is usually the final step before your song is complete and ready to be released. The purpose of mastering is to balance sonic elements of a stereo mix and optimize playback across all systems and media formats. Traditionally, mastering is done using tools like equalization, compression, limiting and stereo enhancement.




Why should I Master my songs?


Audio Mastering is the process of preparing music for distribution and broadcast, The goal of mastering is to ensure that your audio will sound the best it can on all platforms. Music has never been consumed on more formats and devices than today, therefore you'll need to Master your song for it to sound just like you intended it to be.




How do I get a WAV version of my Mastered track?


When you send us your tracks to be Mixed & Mastered, you’ll always receive a high quality MP3 in return by default. If you wish to receive a WAV file or both WAV & MP3, specify it by using the 'Specific Requirements' box when uploading your tracks.




What can I send to be Mastered?


Songs, beats & acappella/voice overs.




What is the Difference Between Mixing and Mastering?


Mixing is the step before Mastering that involves adjusting and combining individual tracks plus adding effects such as reverb, delays, autotune & filtres, to then export it as a stereo audio file. The stereo file is then Mastered, to make it sound good on every platform, which ensures that the various songs are clearly polished and form a cohesive whole on an album. This defines mixing and mastering in their simplest forms.




How will I know when my song has been Mixed & Mastered?


Once we finalise your track we'll send you an email to let you know, we'll also attach the song to the email so you can download it right away. When booking you can also enter your phone number so that we can text you to let you know once your song has been finalised, you'll still receive an email regardless.





Mixing

How long does it take for my song to get Mixed and Mastered?


Once we receive your files, we aim to finalise your track within 2 to 5 working days depending on how many bookings we have on our waiting list.




What is Mixing?


Mixing is the process of blending all the individual tracks in a recording to create a version of the song that sounds as good as possible – the “mix”. The process can include: Balancing the levels of the tracks that have been recorded. Fine-tuning the sound of each instrument or voice using equalisation (EQ) plus adding effects such as reverb, delays, Auto-Tune, filters and more.




What is the Difference Between Mixing and Mastering?


Mixing is the step before Mastering that involves adjusting and combining individual tracks plus adding effects such as reverb, delays, autotune & filtres, to then export it as a stereo audio file. The stereo file is then Mastered, to make it sound good on every platform, which ensures that the various songs are clearly polished and form a cohesive whole on an album. This defines mixing and mastering in their simplest forms.




I want specific touches on my Mix? How do I get in contact with the Mixing Engineer?


Use the 'Specific Requirements' box when uploading your files, to tell the mixing engineer everything you want him to know, you can also use this box to send links to other songs as references. This will help the Mixing Engineer get an idea of your style of sound.




How will I know when my song has been Mixed & Mastered?


Once we finalise your track we'll send you an email to let you know, we'll also attach the song to the email so you can download it right away. When booking you can also enter your phone number so that we can text you to let you know once your song has been finalised, you'll still receive an email regardless.




What can I send to be Mixed?


Songs, beats & acappella/voice overs.





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Bookings

When booking one of your services, there is a time duration next to the service name, is that the time it will take for my track to be finalised?


No, the time next to the service name tells you how many hours your booking is worth. Example, Mix & Master is equivalent to 3 hours, meaning if you booked one at 12:00 your slot duration would be from 12:00 - 15:00. This does not mean your song would be Mixed and Mastered by 15:00, it's simply a timestamp to help us stay organised and avoid lots of bookings in one day. Once you book a slot no one else can book the same hours. Make sure you're in there quick before the day gets fully booked, but don't worry about it too much as there is a whole calendar and plenty time slots to book from.





Monthly Plan

Do I have to sign up to a monthly plan to be able to use your services?


No, we did not forget about the non-regular users, we have a one-off services website section.




How do I cancel my monthly plan?


There is a 3 month agreement on all our monthly plans, therefore a member can only cancel their subscription after 3 months starting from the first payment date. If you wish to leave us after the 3 month period, let us know by contacting us via our Live Chat Support page or email: claudiomarques.studio@gmail.com




Can I cancel my monthly plan at any time?


When you decide to join us, you are agreeing to a 3 month deal, therefore you are only able to cancel your subscription after 3 months starting from your first payment date.




I paid for my monthly plan, but I didn't get what I was entitled to, due to a fully booked calendar, do I get my money back from that month?


Don't worry, this should not happen as the calendar you see represents one mixing engineer. If the engineer starts to get a lot of bookings, we'll make an extra mixing engineer available on the calendar to choose from. We are constantly looking for talented mixing engineers to join the team therefore we'll always have enough engineers to accomodate all bookings made. If we fail to deliver we'll refund you right away, contact us.




How can I view and manage all my monthly plans?


Every member has their own personal menu; you can access yours by clicking your member's avatar (Top right corner of any page), then click subscriptions from the drop-down menu. Now you should be able to view all your previous plans and manage your current ones.




Where do I use my unlimited discount codes offered in my monthly plan?


When purchasing a monthly plan from us, you get a unique discount code which you can use unlimited times. This comes in very handy once you've used up all your monthly sessions, as you will be able to continue to get our services from our one-off services page at a discounted price, you can also share this code with family and friends so they can also get a discount when purchasing one of our one-off services.